CH/EN
Service concept

Joyou upholds“More efficient and faster” service concept, and constantly optimizes the quality of after-sales service. To deepen the service quality and broaden the scope of service in the customer service link, Joyou three-pack service upgrade to five commitments, fast, efficient, accurate, thoughtful and thorough, which is the responsibility of customers, but also shows that Joyou will deliver high-quality and efficient services to each customer’s hands.  

Service hours and contact information

Service hours

Joyou´s service engineers will be glad to help you improve metal cutting efficiency

Service time: 8:00 AM-6:00 PM Monday to Saturday, except for legal holidays

contact information

Tel: +86-769-89237099/4006 989 899

Fax: +86-769-89237093

E-mail: service@joyoucnc.com

After-sales service process

Customer repair

Customer Service Accepts Information

Judging maintenance mode

Registration, technical issues

Transfer to Engineer

1、Simple Product Question Consultation
2、Maintenance progress inquiry

Online solution,End of service

Guidance services such as fault diagnosis

1、Telephone can't be solved
2、Contract requirements

Site support

Neither the telephone nor the scene can be solved.

Return to factory